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FAQ

1. About Us

KamChei is the financial services which provide online loan using the high technology.

We are operating our business across the Cambodia. Your loan will be provided and repay back through your bank and/or money transfer company.

2. Sign Up/Sign In

It is very simple. Please download the app from Google Play or AppStore Easily request for loan just have your Khmer ID Card, Facebook Account, and your smart phone. Very fast cash withdrawal Repay back on time will help you to increase your next loan amount.

You will receive the messages within 2 minutes. If you haven’t received the messages please contact to us.

No, you cannot. Because your account only linked with your smartphone and your phone number.

You still can use the app with the new devices. Your old account will be replaced by the new one.

No, you cannot. Your information in your phone and our team want to monitor your loan performance points by your statistic.

3. Customer Verification

Client borrower must met the following requirements: Age from 18-50year old Have regular incomes enough for repay back the loan.

You need to have these three: 1. Your own real Facebook account 2. Your bank account 3. Khmer National ID Card

Setting in App and click on KamChei than Permission and enable KamChei to access all required permission.

KamChei will use the information in your smart phone to help processing loan approval faster. Your information will be protected by our modern technology. Your information only use for your loan request purpose. We will not call or messages to you without your permission.

We use the world class technology to protect all your information. Information in your phone 100% safe and use only for your loan processing purpose.

You can change your personal information by menu.

4. Loan application

Our technology will evaluate on your loan application including your income and your loan history. We only approved loan for those who have ability to repay back. Even though your loan rejected by you can keep trying again.

Depend on your creditability but for the first loan client can request from $ 50USD-200USD. You can review your eligibility on the membership page or during the loan application process. Repay back on time will help you to build your good credit for next loans.

It depend on your creditability. The interest rate might be high at first loan but can be decreased for your next loan if you can repay back on time.

Yes, but it is included in the total fee together with interest. No hidden cost.

You can request for second loan after you repay back all outstanding amount on time.

5. Receiving Loan

For clients who use the first time it can take around 2 to 3 days the second times or more it will take about 10 minutes.

Sincerely apology for the delay. Please contact to our customer service center in case you wait more than 3 days.

You can receive the loan through your Wing’s Account. Use our service you must have Wing’s Account.

Yes, you can.

6. Repaying Loan

Please repay back from “Repay Now” on our app icon function. If you have enough amount on your Wing’s Account we will auto deduct from your account. If you don’t have enough amount please deposit money into your Wing’s Account first and then payback by click on the Repay now function. You will responsible for the Wing’s transfer service charge.

Please repay back through your own Wing’s account KamChei Account with your account name. It is very important because you need to have evidences of repay back of your loan.

Yes, your loan must deposit into your KamChei Account before the due date.

We will update the system of your loan status up on we verify your loan which you deposit into our account.

Repay back late within 30 days. Your name will be listed in the blacklist and you will not have chance to request loan from us again. It will badly affect to your loan history Repay back on time is the key to build your creditability. Repay back on time you will enjoys access more service from us.

No worry! You can payback with the specific amount through our convenience App. Only deposit your money in your Wing’s account and payback through our App, all done.

Please contact to our Team.

KamChei’s App will show you all your outstanding loan amount that you need to payback, please follow our instruction.

You can repay back before the due date. We won’t charge the additional fee on your loan. In case the late payback is really negative affect on you. First, you must pay the penalty fee. 27% of the amount that not payback per month. Late repay back 30days your name will be registered in the blacklist and you will never ever get chance to get loan from us again. We will take legal actions if needed. Repay back on time is the key to build your creditability. Payback on time you will enjoys more services from us.